The importance of BPO and call centers in Delhi or for that matter any other city cannot be undermined. They have contributed immensely to the growing economic setup. It has generated employment too. BPO or the Business Process Outsourcing has gained prominence over the last couple of years.
And it won’t be wrong to say that this concept has been unanimously been embraced even by many government institutions. For instance, if there is any electricity problem in your house, and you want to complain about the power disruption, you call up the electricity office and directed to the call center. Here your consumer number is asked for and the complaint gets registered. So, you can get your queries across much faster. And you get a solution to the problem quite promptly in most of the cases.
The BPO and call centers in Delhi work on the processes that have been outsourced by countries like United Kingdom and United States of America.
Top Ten BPO Companies in India
- ICICI OneSource
- Efunds International
- Hinduja TMT
- EXL services
- NIIT SmartServe
- HCL Tech BPO
- Daksh eServices
Studies reveal that generally, the graduates find it hard to get a job always. However, the BPO and call centers in Delhi have opened employment avenues for most of unemployed graduates. Although these individuals have to work in shifts but they know they have a job to fall back upon.
In order to get employed at the BPO and call centers in Delhi or in any other city, it is important to be fluent in English. And in some cases, you will need to undergo training to get the American/English accent.
The lifestyles of the people working at the BPO and call centers in Delhi have a different lifestyle. And if they are working at night, the entire biological clock gets upset at times. Since they have to stay up as nocturnal creatures, they tend to sleep throughout the day. In this way the biological clock is disturbed.
Facilities enjoyed by employees at BPO and call centers in Delhi
The companies hiring the candidates at the call centers and BPO make sure that the employees are given a good working environment. They offer facilities like pick up and drop facilities, meals are free, recreational activities, social gatherings, and incentives galore.
Why are BPO and call centers in Delhi gaining prominence?
Why have the call centers and BPOs flourished over the years in India? The simple fact is that the cost involved in hiring a professional in the United States of America or in United Kingdom is quite high. On the contrary, the companies that outsource their business to India have to shell out less comparatively.
For this reason, companies like GE Capital, British Airways, IBM, and Dell Computers etc have hired professionals at the BPO and call centers in Delhi and other cities in India. Few other companies that have set up their call center in the country include –
- JP Morgan Chase Bank
- Lehman Brothers
- Aviva etc
Financial experts had predicted that by the year 2008, the revenue generated from the BPO and call centers in the country would exceed USD$17 billion. In 2010, it is quite likely that the revenue earnings have exceeded much more than that.